Refunds and disputes
Refunds, disputes, and chargebacks with crypto
Crypto payments do not reverse on their own. What that means for refunds, disputes, and the chargeback fraud you are used to.
The single biggest operational difference between crypto and cards is this: a confirmed crypto payment cannot be pulled back by the customer or their bank. That removes chargeback fraud, and it puts the responsibility for refunds squarely on you.
These articles show how to run a clean refund process, document it, and communicate it to customers so the lack of a reverse button is a feature rather than a surprise.
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