Short answer

Because a confirmed crypto payment cannot be reversed by a bank, a delivery dispute is resolved directly between you and the customer, not through a chargeback. That puts the emphasis on good records and a clear policy, which protect you and reassure honest customers.

How to handle it well

  • Keep proof of the transaction and of fulfillment (tracking, pickup signature, or timestamped handoff).
  • Have a written refund and dispute policy customers agree to at checkout.
  • If you were at fault, issue a refund by sending a new payment; if not, your records are your defense.

The upside is that dishonest 'I never got it' chargebacks, a real cost with cards, cannot be forced against you here.

Common misconceptions

  • That no chargebacks means no disputes. Disputes still happen; they are just settled directly.

Things to avoid

  • Operating without a written policy or fulfillment records, which leaves disputes to memory.