CryptoLic Merchant Series · Playbook
The Counter Crew Playbook
Ready-to-use cashier scripts, a customer FAQ, and register rules so your team can handle crypto transactions from day one.
After this playbook, you'll be able to:
- Give every cashier a confident, word-for-word response to any customer question
- Prevent the three register mistakes that cost merchants the most
- Handle refund situations correctly without opening the cash drawer
- Train your team in one shift meeting using printable materials
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What's inside
7 chapters. Ready to use.
Each section solves a specific problem. No filler.
- — Why This MattersThe 30-second owner briefing: why crypto saves the business money and what the cashier's actual job is.
- 01 Part 1: The Elevator ScriptExactly what to say when a customer asks if you take crypto, with warm, confident lines for yes and for not-interested.
- 02 Part 2: The Safety and Security ScriptHow to reassure customers who ask whether it is safe, and the one warning sign that means a scam app is in play.
- 03 Part 3: The Volatility ScriptTwo sentences that defuse every concern about Bitcoin price swings by reframing the payment in dollar terms.
- 04 Part 4: Quick-Fire Customer FAQShort answers to how long it takes, whether there is a fee, what happens with wrong amounts, and split-payment requests.
- 05 Part 5: The Three Golden RulesNever release goods before the green confirmed screen, never refund crypto with cash or card, and always call a manager before the customer leaves if anything seems off.
- 06 Part 6: 60-Second Register Cheat SheetThe six-step transaction routine in print-ready format, sized to tape next to the register.
This playbook is included in The Complete Merchant Bundle ($99, saves 40%) and The Storefront & Team Bundle ($49, saves 27%). Bundles are a better value if two or more guides in the series apply to your situation.
Also in the series
Also useful at this stage.
The "Crypto Accepted Here" Media Kit
Signage copy and print-ready specs for counter cards, window decals, and online checkout banners. Everything a customer needs to know before they reach for their wallet.
For: Storefront retailers, restaurants, and online sellers who want professional customer-facing signage without designing it from scratch.
The 0-to-Live Launch Toolkit
A step-by-step go-live checklist for both the payment-processor path and the self-hosted path. Print it, check it off, go live.
For: Business owners who have decided to accept crypto and want a structured, nothing-missed process for going live.
Looking for the full series, or want to compare everything in one place?
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