Short answer
Skip the crypto lesson and teach a checklist. Show the QR code, wait for the payment to confirm on screen, then hand over the goods. Add one rule: if anything looks off, pause and get a manager. With that, most staff are ready after a single practice run.
The whole training, on a card
- Enter the amount and show the customer the code to scan.
- Wait until the screen confirms the payment. No confirmation, no goods.
- Hand over the goods and offer a receipt if asked.
- If anything is unusual, pause and get a manager.
Go deeper
The Counter Crew Playbook has ready-made scripts and a customer FAQ.
Common misconceptions
- That staff must understand how crypto works. They need a procedure, not a lecture.
Things to avoid
- Skipping a single practice run before a busy shift.